Johnston,  Robert  <br/><br/>
Service Operations Management: Improving service delivery 

 - 5th 
 - Uttar Pradesh, India  Pearson India Education Services Pvt. Ltd.    2025 
 - xxii, 609 p. 
<br/><br/><label>ISBN: </label>9789356067400 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce & Management
<br/><br/><label>Dewey Class. No.: </label>658.4034  / JOH