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005 20240726134519.0
008 240725s9999 xx 000 0 und d
020 _a9789332587687
041 _aeng
082 _a658.8
_bwir
100 _aWirtz, jochen
245 _aServices marketing; people technology strategy
250 _a8th
260 _aNoida
_b Pearson India
_c2021
300 _a817
999 _c53347
_d53347